Support

Help with Achew games

What to include in your email

• Which game you were playing, such as Pop Defense or Maze Pals.
• Your device and system version, such as iPhone with iOS 26 or a Windows laptop with Chrome.
• What happened and what you expected to happen.
• A screenshot, if you can take one.

Please don't send personal details about your child. We don't need them to help.

Common questions

Are the games really free?

Yes. Every Achew game is free to play, with no ads and nothing to buy. Some games have coins, but you earn them by playing and they can never be bought.

Do I need an account?

No. There is no sign-up and no login. Some games let you make player profiles with a nickname, and those stay on your device.

My progress disappeared. What happened?

Progress is saved on your device, not on our servers. It can be lost if you clear your browser's website data, use private browsing, switch to another device or browser, or delete the app. Because we never receive your data, we can't restore it for you.

How do I reset a game or delete my data?

Use the game's reset or delete-profile option where there is one. You can also clear website data for this site in your browser settings, or delete the app. Our Privacy Policy has more detail.

There's no sound.

Check the game's own sound setting and your device volume. On iPhone and iPad, sound in some games can stay quiet while the side switch is on silent, so try turning silent mode off.

A game won't load or looks blank.

You need an internet connection to load a game. Try refreshing the page and updating your browser. Math Quest Runner uses 3D graphics, so very old devices may not be able to run it.

Is it safe for kids?

Our games have no ads, no chat, no links to buy anything, and no data collection. Some games put grown-up settings behind a parent gate.

Ideas and bug reports

Found a bug, or have an idea for a game? We'd love to hear it at support@lechlak.com.